Hoki support
Answers to the questions we hear most. If yours is not here, write to kakekfengshui@gmail.com.
- 01
Contact us
Email kakekfengshui@gmail.com with your question and, if it is about your account, the email you signed in with. We reply within a few working days, in Indonesian or English.
- 02
How do I cancel or manage Hoki Pro?
Hoki Pro is billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Hoki. There you can change plan or cancel. Cancel at least 24 hours before the current period ends to avoid the next renewal; Pro stays active until the paid period ends. Deleting the app or your Hoki account does not cancel the subscription. For refunds, use reportaproblem.apple.com.
- 03
How do I restore my purchase?
On a new or reset iPhone, sign in to Hoki, open the Hoki Pro screen and tap Restore purchases. Use the same Apple ID you bought Pro with.
- 04
How do I delete my account?
In the app, open Profile and choose Delete account. Your account, chats, photos, files and usage records are deleted from our servers straight away, and Sign in with Apple access is revoked. You can also ask us at kakekfengshui@gmail.com. See the privacy policy for details.
- 05
How do I report an AI answer?
If one of Hoki's answers is wrong, offensive or harmful, use the Report option on that answer in the chat and pick a reason. Reports come to us for review. You can also email us at kakekfengshui@gmail.com.
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About Hoki's answers
Hoki's answers and scores are written by AI (OpenAI), drawing on feng shui tradition. They are guidance for peace of mind, not a guaranteed prediction, and not medical, legal or financial advice, and AI can be wrong. If you are in danger or thinking of hurting yourself, please call 112 in Indonesia (or 119 extension 8 for the mental health line), or your local emergency number.
Last updated 27 October 2026.